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| Diagram: B2B Application
Services |
B2B Application
Services enable businesses to improve their internal and
external operations. B2B hosts different application systems
can be created by bundling different application modules
that are developed to target specific business requirements.
The following are some of the application
systems: |
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B2B e-Supplier
Services |
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B2B e-Supplier Services are services provided through an
e-Supplier system hosted by B2B. The e-Supplier system is
currently connected to many major buyers such as Tesco,
Carrefour, 7-11, Parkson, Watsons, Resorts World, etc. The
key features and benefits of e-Supplier system are: |
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Improve efficiency through
electronic document
exchange
Suppliers can use a single
system to send and receive business documents to and
from one or more buyers. Examples of business
documents are purchase orders, invoices, goods receipt
notes, etc. |
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Ensure process compliance with
multiple buyers
Buyers can
implement their respective processes and document
standards in the system so that all suppliers shall
comply to the processes and standards by using the
system. For example, if a buyer requires purchase
order acknowledgement, the system shall automatically
send an acknowledgement once the intended supplier
views the purchase order. |
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Automated validation and conversion
for efficient exception handling and
processing
Suppliers will be
assisted by the system to process the documents to be
sent to or have been received from buyers. The
assistance can be in the form of price or product
information validation or buyer location code
conversion. |
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Provide multiple access channels to
meet different needs
Suppliers can
access the system through a simple web browser, with
direct system integration or through simple emails.
The preferred access method of a supplier shall be
determined by the frequency and number of document
exchanges between the supplier and all the
buyers. | |
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B2B e-Storefront
Services |
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B2B e-Storefront Services are services provided through
an e-Storefront system hosted by B2B to enable a supplier to
set up an online web store which has more information and
features than a normal home page. The following are the key
features of an e-Storefront system. |
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Provide dynamic web
presence
Most web sites have static
information that is hardly changed. The design is also
not updated from time to time. With e-Storefront
system, supplier can update web contents easily and
refresh the design to follow seasonal changes. |
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Building a better customer
relationship
B2B e-Storefront
system enables a supplier to capture all buyer
information and manage the information in a
centralized database. The system also allows supplier
to capture all sales and operation history of each
customer. Better customer relationship can be achieve
by having frequent and closer interactions with
customers through mass emailing of announcements and
online instant messaging. |
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Publish product information more
effectively
Supplier can capture
all product information in the system and create
different product catalogs for different customers as
different customers may require different products and
pricing. |
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Improve operation
efficiency
Supplier can make use of
e-Storefront system to exchange documents with
customers. The documents are quotations, request for
quotation, product brochures, etc. The electronic
document exchange improves efficiency and reduces
cost. | | |
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